When your refrigerator, oven, or washing machine breaks down, finding a trustworthy appliance repair company can be stressful. But the right service provider can make a big difference. Due diligence can help you locate a qualified technician. After all, a full refrigerator can maintain adequate temperatures for four hours and a freezer for up to two days. That buys you a little time.

It’s crucial to find a well-rated company that’s specialized in servicing your type of appliance, and that has a reputation for providing quality repairs at a reasonable cost. Here are some important considerations for finding a reliable provider in the Los Angeles area.

Reviews & Referrals

The people you know can be most helpful in finding an appliance expert. Referrals from family members, friends, neighbors, and coworkers can be invaluable; plus, you have instant insights into their experience with the company. Some questions to start with include:

  • What service or company would they recommend?
  • Was it a small local company or larger chain?
  • How long did it take for the technician to arrive?
  • Were they happy with the quality of service and price?
  • Would they call the same provider again?

In addition to advice and recommendations from those you know, consider online customer reviews. Don’t only go by the promises offered on the company’s website. If there are too many negative reviews, choose a different service provider. Oftentimes, you’ll find a company with mixed reviews; look at whether the company responds to bad reviews by showing a willingness to resolve the issue.


Any appliance company you work with should be licensed, bonded, and insured. If not, you’ll be stuck paying the repair bill if they cause damage to your appliance or home. Most companies are happy to provide their license number. It’s a good idea to ask, just so you know you’re getting a fair deal.

Factory Certification

Many companies advertise they are factory authorized or factory certified. This may seem like just another selling point, but is extremely important. A factory-certified business is authorized by the appliance manufacturer to repair products in their brand. Each professional working for the repair company has been taught by a certified trainer; thorough training means the repair technician knows how to safely and effectively correct common problems with your stove, oven, or fridge.

Determine Repair Costs

Every company has its own way of calculating the cost of repairs. There is no standard rate (beware of appliance repair companies that offer a “flat rate”). Ask how the company calculates its fees, including what it charges for parts and labor. An on-site diagnosis by a technician who has common replacement parts saves cost and time, and shows the company is looking out for your interests. Price quotes and estimates add predictability, and allow you to compare prices from different companies; you can then choose the most reputable and affordable one.


A warranty on labor and parts covers the cost of repairs after installation or after an appliance is serviced. If the company offers a warranty, this means it is confident in its services and they expect your appliance to last. Without one, you would be stuck with another repair bill, so always ask about a warranty.

Contact Wilshire Refrigeration

Wilshire Refrigeration & Appliance, Inc. is a trusted factory-certified Sub-Zero, Wolf, Cove, and ASKO appliance installation and repair company serving Los Angeles, Santa Barbara, and other parts of Southern California. We provide tailored solutions suited for your household. Our business remains open to provide luxury appliance service, repair, and maintenance during the coronavirus pandemic. Call 800-427-3653 to request immediate service or schedule an appointment.