Our Commitment To You
Wilshire Refrigeration & Appliance, Inc. is dedicated to providing you with a high quality in-home Sub-Zero repair and Wolf appliance servicing. We are factory authorized to provide In-Warranty and Out-Of-Warranty repair services for these manufacturers. Our technicians receive factory training on a regular basis to keep up with product evolution. We use factory specified replacement parts, test equipment and repair methods to ensure your investments are performing to specifications. Each technician carries a wide variety of replacement parts on their truck to help ensure that a second visit is not necessary. If a replacement part is needed and not stocked on their truck, we will do our very best to get that part for you as soon as possible.
Our technicians are dispatched to a geographical area making it easier to accommodate our customers and their schedules. In fact, to assist you in keeping your appointments, our Wolf Appliance Customer Service Representatives will call to remind you of scheduled appointments the afternoon before the appointment. We make every effort possible to accommodate your busy schedule. We know your time is very valuable and do our best to respect it.
For safety reasons our Sub-Zero service professionals wear uniforms and ID cards for easy identification and our technicians are diligent about protecting and respecting you, your appliance, and your property. We use floor mats during service calls to ensure tools do not come in contact with the flooring.
The General Maintenance Program is centered around the condenser cleaning that Wolf Appliance Service recommends twice a year. The cleaning of the condenser is necessary to insure optimum performance and will prevent excess energy consumption.
This program also includes:
- Vacuuming out the condenser coils as well as blowing out compacted dust if necessary.
- Complete product inspection which includes check all of the following:
- Door gaskets
- Sealed System
- Water Dispenser
- Drain Pan
- ANY OTHER CONCERN YOU MAY HAVE
Wilshire Refrigeration offers Sub-Zero refrigeration service in Las Vegas as well as throughout Southern California. Request your general Wolf appliance and Sub-Zero refrigerator maintenance inspection today.
The time it takes a physician to make a diagnosis and prescribe a remedy would not be possible without many years of studying medicine, his/her continuing studies to keep abreast of latest medical discoveries, and his/her expense of keeping an adequately equipped and staffed place of business. You pay for his knowledge and skill plus a share of his cost of doing business, not for the few minutes he spends with you.
Similarly, the charge in for providing competent service in your home cannot be determined solely by the time it takes the technician to diagnose your appliance then provide Wolf or Sub-Zero maintenance repairs.
A qualified service organization’s costs begin with the salary of the professional technician who provides the service. This amount is the same whether the technician is actually making repairs in customers’ homes, traveling to keep appointments, or participating in training to sharpen his skills. A technician typically spends less than half his time in customers’ homes, his company’s cost for each hour in your home is considerably greater than the technician’s hourly wage.
The cost to a service organization (except for the technician’s time on the job) could be about the same for a simple job of replacing a fuse as it is for a difficult job.
When you are pleased with the Wolf or Sub-Zero service you are given but still question the fairness of the bill – even after taking into account these somewhat less visible, but very real, elements of cost…question it! Call and tell the company that provided the service, and ask to speak to a manager. Usually that’s all that’s needed to get a satisfactory explanation or an adjustment if one is justified.
When that professional service technician knocks on your door, many costs have been incurred just to get him there, ready to do your job.
Wilshire Refrigeration & Appliance provides Sub-Zero and Wolf appliance services in Southern California and Las Vegas, Nevada. Find a location near you today!