Your repair service appointment is an opportunity to receive as much help as possible from an experienced technician. With the right preparation, you can make it easier for them and save yourself trouble down the road. Follow these tips to get the most out of your appointment.
Make Sure the Technician Can Access the Appliance
Clean up any clutter around the appliance so the technician can get to it. If items need to be moved when they get to your home, then it will take extra time to clear a path. Cluttered spaces can also create safety hazards for yourself, children, pets, and the service technician. The faster they can reach the appliance, the more quickly they can perform any maintenance or repairs, move on to the next job, and you can get back to your daily routine.
Ask for Details About the Repair
Ask for precise details even if you are not familiar with every technical term. If the technician takes time to explain things to you, it may be clearer what caused a problem and if and how it can be prevented in the future. You can learn a lot about how to properly care for your stove, refrigerator, or dishwasher, so you donโt have recurring issues.
Have Multiple Appliances Checked at Once
Extra appointments mean more bills. By asking the technician to check multiple appliances, you might get a discount on service, especially since travel costs are factored into the bill. You also save time and potentially higher expenses. After all, waiting to have other appliances can let small problems fester and become more serious, potentially leading to costlier breakdowns and replacements.
Take Advantage of Warranty Protection
Have your tech review all the details of your appliance warranty. You may have the opportunity to purchase extended warranties or renew existing service agreements. Ask about whole home warranties as well. Also, cost-saving deals such as bundling multiple appliances under one warranty may be available.
Consult with the Technician on Maintenance
Asking about maintenance can provide you with access to a repair techโs extensive knowledge. If you feel there are ways to avoid future problems, ask for tips on maintaining the appliance. The technician can show you how to prevent a refrigerator from overheating or demonstrate the best way to clean condenser coils. You can also ask about the best cleaning products and ways to prolong an applianceโs operating life.
Provide Feedback or a Review
Appliance service companies are always looking for feedback and reviews. These provide a look into how their repair technicians are doing, not to mention insights into how customer service can be improved. You can help the company and its repair teams find ways to be more efficient and make each repair service visit a more positive experience.
Factory Certified Service from Wilshire Refrigeration & Appliance, Inc.
We are dedicated to providing high-quality repair, replacement, and maintenance services for Sub-Zero, Wolf, Cove, and ASKO appliances. When it comes to service calls, we do our best to accommodate you, from providing service around your busy schedule to sending reminders about your appointment the day before. Our technicians come uniformed and ready to protect your appliance and home, down to the protective floor mats used to prevent damage from tools. To schedule factory-certified service in Southern California and Las Vegas today, call 888-427-3653 or submit your service request online.
